About Relx

How to verify RELX product?

You can check by scanning the QR Code on any official RELX product or you can visit here. Scratch off the grey area to reveal a code which you can enter the code on their Verification Page.

What is the material of the device and pod?

RELX devices (Infinity, Essential and Classic)  are made of aluminum alloy with high strength and endurance. The shell material of cartridge is PCTG produced by Eastman in the US, which is mostly used to make aviation cups, milk bottles, etc. It is resistant to high temperature and will not release harmful substances, thus you can use it without any worries.

Is vaping harmful to human body?

The Public Health Agency of the United Kingdom stated that electronic cigarettes can reduce 95% of the harm caused by traditional cigarettes.

RELX’s products comply with the most stringent French AFNOR standard in the industry. We have been committed to providing consumers with a good puff, please rest assured.

How long should I charge my Infinity Charging Case?

The Charging Case Mini (1000 ma) will be recharged in 60 – 90 minutes.

The Charging Case Max (1500 ma) will be recharged in 90 -120 minutes.

How long can the Classic device be used? What is the battery capacity and charge time?

RELX adopts a soft lithium battery with a capacity of 350mA and a charging time of about 1h. For a person who smokes one pack of cigarettes a day, it can last for a whole day, 250-300 puffs approximately.

Kind Reminder: In order to protect your own safety and the device quality, please do not use it while charging.

Is RELX device waterproof?

All RELX devices are not waterproof.

What is the nicotine content of a pod?

Our pods contain 0mg/ml or 20mg/ml nicotine.

About Order

How about the delivery charges for orders ?

We offer Free Shipping option to wide if your order total is $99 or over

How long will delivery take?

Dear, the normal shipping time is in 5 natural days. Orders made before 3:00PM will be shipped on the same day.

Where do you ship to ?

We ship to USA and Canada .

Due to current international laws regarding vaping, any international orders will first be reviewed by our support team to examine if there are legal shipping restrictions into your country. If you would like to inquire about shipping outside of USA, please email us at [email protected]

We ship all of our products from USA. One of the advantages with this is that we do not dropship from China and shipping takes roughly 2-5 business days depending on the location and shipping you choose during checkout.

How to make a return?

Some products cannot be used or leak a lot due to transportation problems or damage in the production process. We provide return and exchange services. Please email us at [email protected]
For more information about our return policy: Returns & Warranty

How to make a refund?

We promise a full refund if you do not like products, the package is not opened or the product is not used after receiving the parcel 7 business day, or if the package is not received from us for more than 15 business days.
Please email us at [email protected]