We want nothing more than for our customers to receive the highest quality products and exceptional customer service.If you need to return, we would like to make it easy, fast and stress free. Read-on!

After your order has been received, we offer a 14-day warranty policy on any DOA (dead on arrival) or unused factory sealed items in the manufacturer’s original packaging.

Unfortunately pods and disposables are always final sale due to their consumable nature unless DOA (dead on arrival).

Please e-mail us at [email protected] to start your return process.

Invalid Claims

Relxvape’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:

  • Any malfunction or damage not resulting from workmanship.
  • Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
  • Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
  • Theft or loss of the products.
  • Damage caused by operating the device outside the permitted or intended use.
  • Claims for non-defective products.

Procedure for Filing Warranty Claim

  • Valid claims can be filed by emailing the Relxvape customer care team at [email protected], or by sending in a complaint at https://relxnow.com/pages/contact
  • All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
  • Relxvape reserves the right to request additional details about the relevant device or product, including photos and videos.
  • Relxvape reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
  • Relxvape will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.

‘Just Relxvape’ Refund Policy

Relxvape designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind. No-hassle 30-day refund is available to items which were bought from online website www.relxvape.org and were eligible for the following Terms.


  • ‘Just Relxvape’ doesn’t apply on disposable vapes.
  • Relxvape accepts all refund claims based on product quality issues.
  • Only regular-priced items may be refunded, unfortunately, sale and clearance items cannot be refunded.
  • The ‘Just Relxvape’ refund policy is applicable only on purchases made directly on the main Relxvape website.
  • The refund policy is active and valid only within the first 14 days from the date the order is dispatched.
  • Refunds for devices purchased through an authorized Relxvape retailer must be obtained from the authorized retailer and will be subject to the retailer’s own refund policy.
  • Valid claims can be filed by emailing the Relxvape customer care team at [email protected], or by sending in a request for a refund via https://www.relxvape.org/.